Privacy Policy Judi365 – Malaysian Player Data Protection

This Privacy Policy explains how judi365 (operating under the domain judi365.onl) collects, processes, stores, and protects your personal information when you use our platform. This includes the website, mobile app, and all related services provided by judi365.

We are committed to protecting your privacy in accordance with internationally recognised data protection standards. By registering and using the judi365 platform, you agree to the data processing practices described in this policy.

This policy applies to all users of the judi365 platform, including registered players, visitors browsing the website without registering, and anyone who interacts with our services through any channel. If you disagree with any part of this policy, please stop using the platform and contact us to discuss your options.

Judi365 only collects information that is genuinely necessary to provide our services safely and effectively. Below are the categories of data we collect:

Identity Information

• Full name as it appears on your official identification document.
• Date of birth for age eligibility verification (18+).
• National identification number (MyKad) or passport number.
• A selfie with your identification document (for higher-level KYC verification).

Contact Information

• The active email address you used to register.
• Malaysian mobile phone number.
• Residential address (for utility bill or bank statement verification).

Financial Information

• Bank account number or e-wallet details registered for deposits and withdrawals.
• History of deposit and withdrawal transactions.
• Account holder name matching the registered payment method.

Platform Usage Data

• Game history, betting, and activity within the platform.
• IP address, device type, operating system, and browser information.
• Access timestamps, pages visited, and usage patterns.
• Login session data including timestamps and approximate location.

Every piece of data we collect has a clear and specific purpose. We do not use your data for purposes beyond the scope stated below:

• Account Management: Creating, verifying, and securely maintaining your player account, including password recovery and two-factor authentication.
• Financial Processing: Processing deposits and withdrawals accurately and securely, and detecting any suspicious transactions.
• Legal Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations as required by international financial regulations.
• Customer Support: Resolving complaints, answering enquiries, and providing personalised technical support.
• Platform Security: Detecting and preventing fraud, bot usage, duplicate accounts, and activities that violate the terms of service.
• Service Improvement: Analysing usage patterns in aggregate (anonymised) to improve user experience and platform performance.
• Marketing Communications: Sending relevant promotional offers and bonuses — only with your consent, and you may unsubscribe at any time.

Every instance of personal data processing by judi365 is based on at least one valid legal ground. Below are the bases we apply depending on the type of processing:

• Contract Performance: Processing required to provide platform services — account registration, payment processing, and wagering settlement.
• Legal Obligation: Processing to meet KYC, AML, and financial reporting requirements set by the relevant authorities.
• Legitimate Interest: Processing for platform security, fraud prevention, and internal analysis to improve services.
• Consent: Marketing communications and non-essential cookie use are optional — you may withdraw consent at any time without affecting your core services.

Judi365 does not sell, rent, or trade your personal data to any third party. However, in certain situations, we may need to share your data with the following parties:

• Payment Service Providers: Payment gateways and financial institutions that process your deposit and withdrawal transactions — only the information required for those transactions.
• KYC Service Providers: A certified third-party identity verification service that helps us securely validate your documents.
• Game Providers: Game software companies may receive session data required to run the games — this data is minimal and does not contain your full financial information.
• Legal Authority: Law enforcement agencies or regulatory bodies where required by law or court order — we will notify you if permitted by law.
• Business Transfer: In the event of a merger, acquisition, or asset sale, player data will be transferred to the successor entity subject to an equivalent privacy policy.

Judi365 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or damage:

• 256-bit SSL/TLS Encryption: All data communications between your browser and our servers are encrypted using the latest TLS protocol.
• Stored Data Encryption: Sensitive data such as KYC information and financial details are encrypted at rest in our database.
• Layered Access Control: Only staff with specific authorisation can access player data, and every access is recorded in an audit log.
• Two-Factor Authentication: All judi365 internal admin accounts are protected with mandatory two-factor authentication (2FA).
• Regular Security Testing: We conduct regular penetration testing and security audits performed by accredited independent parties.
• Incident Response Plan: judi365 has clear procedures in place to detect, contain, and report any data breach within the required timeframe.

While we take all reasonable precautions, no system can guarantee 100% security on the internet. We encourage you to use a strong password, enable 2FA on your account, and never share your login credentials with anyone.

Judi365 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies we use:

Essential Cookies (Cannot Be Disabled)

These cookies are required for basic platform functions such as login session management, form security, and language preferences. Without them, the platform will not function properly.

Analytics Cookies (Requires Consent)

These cookies help us understand how players interact with the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. Data is collected in aggregate and is not used to identify individuals.

Marketing Cookies (Requires Consent)

Marketing cookies are used to display relevant judi365 ads on other platforms you may visit. You may decline these cookies without affecting the functionality of the judi365 platform.

As a judi365 platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team and we will process your request within 30 days.

Judi365 only retains your personal data for as long as necessary for the stated processing purposes or as required by law. Below are our general data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure to meet financial and tax legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with international financial compliance standards and audit requirements.
• KYC Documents: Retained for 5 years after the business relationship ends in accordance with standard AML requirements.
• Support Communication Logs: Retained for 3 years for quality control and dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained for 2 years for platform improvement purposes.
• Marketing Data: Retained until you withdraw consent or close your account, whichever comes first.

Once the retention period expires or you request deletion (subject to legal obligations), your data will be securely erased using methods that ensure it cannot be recovered.

The judi365 platform may contain links to or be integrated with third-party services such as game providers and payment gateways. When you interact with these third-party services, their separate privacy policies will apply.

Judi365 is not responsible for the privacy practices of any third-party websites or services. We encourage you to read the privacy policy of every service you use to understand how your data is handled outside the judi365 platform.

Judi365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We will notify you of significant changes via:

• Email notification to your registered account address at least 14 days before changes take effect.
• A clear notification banner or pop-up on the platform when you log in.
• Announcement on the judi365 homepage during the transition period.

The "Updated" date at the top of this page will always reflect the latest version of this policy. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

Previous versions of this policy are kept in our archive and can be requested from the customer support team if you need them for historical reference.

If you have any questions, concerns, or complaints regarding how judi365 handles your personal data, our privacy team is ready to assist.

For data rights requests (access, correction, deletion), please clearly state the type of request and include your registered account number to expedite the process. We aim to resolve all data rights requests within 30 business days.